Here's a video showing you how to search the Program Portal.
How do I tag Lisa or another member in the Community Forum?
Type in @ and then the first few letters of the member's name. When her name appears, click on it to tag her. e.g. @lisapage. The member you tag will receive an email notification that you tagged her in your forum comment.
How will I know if someone has created a new post in the forum?
I want to be notified by email when someone posts in the forum, how do I activate this?
Can I search the Community Forum for a particular topic?
The Q&A Calls and Virtual Retreats
Where can I find the schedule for the Q&A Calls and the Virtual Retreats?
How do I join the live Q&A Call or Virtual Retreat?
I'm having trouble joining the live call on Zoom. What should I do?
Here's a short video showing you how to find the video chapters.
How can I track my progress so I know which videos and audio I have already enjoyed?
At the top right hand corner of each video, you will see a 'Mark Complete' button. Click on it to mark it as done.
My Account and Logging In
I lost my password. What should I do?
How do I change my profile picture?
Go to your Avatar in the top right hand corner of the page. Click on the drop-down arrow, select 'Profile', click 'Browse' and upload your photo.
How do I change my credit card?
Go to your Avatar in the top right-hand corner and click on 'Billing' in the drop-down menu.
Click 'Subscriptions', then click 'Update Card Details' on the right. Insert your new card details. Click 'save card' and that's it!
(Note - Please update your card using your laptop or desktop. The change card process does not work on a mobile device)
How do I install the app on my mobile device?
Watch this video showing you how to use the app.
Go to your app store and search the word 'Netbloo' to find Academy+, then click 'update'.
Zoom links inside the app
The link will redirect you to a popup browser. If you have the updated version of Zoom, click 'Open' and join the live call.
If you don't have the latest version of Zoom on your mobile, you can still proceed by clicking 'Launch Meeting' (and then update your Zoom to the latest version after the call).
For Immersive Members Only
Where can I register for my Lazer session with Lisa?
Where can I access my Private Coaching Thread with Lisa?