Contacting us about your privacy
If you have any questions, have a complaint, or wish to make a request to exercise any of your rights in relation to your personal information, please contact us using the contact details above. We will usually respond to you within 30 days and take action, within reason, as quickly as possible.
If you are not happy with how we manage your concerns, you can contact your local data protection supervisory office. For example, in Australia this would be the Office of the Australian Information Commissioner [www.oaic.gov.au]. In the EU this would be the European Data Protection Supervisor [https://edps.europa.eu/]. In the UK this would be the Information Commissioner's Office [https://ico.org.uk/]. There is no federal regulator in the United States.
What is personal information
'Personal information' or 'personal data' is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you. It does not include anonymized data.
'Sensitive personal information' is information about you that requires additional protection such as health information, criminal history, ethnicity and religious beliefs or sexual preferences. You may be asked to disclose sensitive information such as sexuality and health information while participating in our services. We will take steps to appropriately protect any sensitive information that we do receive.
You can browse our website anonymously, although cookies may be used to collect information.
You will not be able to access our services anonymously, we may require you to become a member with us. Once you access our services, we will begin collecting your personal information in accordance with this policy.
Collection of data of minors
Our website is not intended to be used by minors and we do not intentionally collect the personal data of persons under the age of 18. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor's personal information destroyed.
How we collect personal data
We collect personal data about you when you give it to us. This generally occurs when you sign up as a member, client or customer through our website, interact with us on social media, or when you communicate with us via our website, email, phone, or any other means.
We collect your personal data for our business purposes including to provide you with our services and marketing purposes. We collect and process the minimum amount of information required for these purposes, such as:
How we use personal data
We may use your personal information to provide you with our services, contact you, or answer your enquiries. With your permission, we may use your email address to send you emails about our activities. You may always withdraw your consent and unsubscribe from these emails by clicking on the unsubscribe link or by contacting us using the information set out above.
We also may share your personal information when required to do so by law, with third parties who provide services to us, or with our professional advisers to obtain advice. We use your personal information in this manner to ensure the legitimate functioning of our business and to meet our legal obligations.
Links to other websites
Our website may contain links to other websites such as Facebook, Instagram and YouTube. These sites have their own privacy policies and may collect your personal information and handle it for their own purposes. We are not responsible for the privacy policies or privacy practices of any third-party sites.
Storage of data
We aim to store your personal data for no longer than is necessary to provide you with our services, comply with our legal obligations, resolve disputes, enforce our agreements and rights, or longer if it is not reasonably feasible to remove it from where it is stored.
After that time, we may still retain your personal information, however, if we do so, it will be in a form where personal details are de-identified. This means the data is made anonymous and you will not be able to be identified.
Security of data
We recognize the importance of keeping your information secure. We have put in place security measures to help protect your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We use third party hosting and storage providers with industry standard security. We do not usually keep hard copy records, and we restrict access to our electronic records to our employees, contractors and service providers who need to know the information to operate, develop or improve our services.
We have procedures in place to deal with any suspected personal data breach and will notify any applicable regulator of a breach if we are legally required to.
DISCLAIMER: While we do our best to ensure the security of your data, no storage or transmission over the internet is 100% secure. Despite our efforts, we cannot guarantee the security of your data. If you feel this is not sufficient, please do not use our website or provide us with your personal information. If you have already provided personal information, please contact us and we will securely destroy it.
We use a variety of third-party providers to host and manage our website. Your personal information is stored through their data storage, databases and their general platforms.
CROSS-BORDER TRANSFER: Depending on your location, your personal information may cross international borders and may be stored in a jurisdiction with different privacy laws to where you live. By agreeing to this policy, you agree to such a transfer.
Where we collect your data within the European Economic Area (EEA), it is transferred for processing in other countries (for example, Australia and the US). We have certain safeguards in place to ensure a similar degree of security for your personal data including:
• transferring your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data;
• if we use US-based providers that are part of the EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
• using specific contracts, codes of conduct or certification mechanisms approved by the European Commission which aim to give personal data the same protection it has in the EEA.
If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Data rights where you are an EEA resident
This part applies if you are an individual located within the EEA.
Under the GDPR you have rights in relation to your personal data, including:
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may refuse to comply with your request in some circumstances however we will let you know if this is the case.
We will request specific information from you to help us confirm your identity and ensure your right to exercise any of your rights above. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you and ask for further information in relation to your request.